Tag: customer service

• Bose Great Customer Service on Damaged In-Ear Headphones

  Normally I would not just do a post to plug a specific company, unless they had done something really outstanding (or perhaps done something really poorly), which Bose has done now, at least twice.  Way back on November 26th 2008 I bought a pair of Bose TriPort In-Ear Headphones from Best Buy for around $100…

  Scott Fillmer

  May 28, 2010

  Technology

  best buy, bose, Bose Corporation, Bose headphones, business, CNET, company, customer service, Ear, headphone, headphones, honda, in-ear, inear, music, review, Sound quality

• How to Determine if You Are a Linchpin :: Assignment

  This week I was given a seemingly easy assignment. To answer the question; are you a Linchpin, and if yes, why? If you are familiar with the phrase that Seth Godin has made into a coined term at this point, the immediate answer to that question is easy, yes, of course. But the longer I…

  Scott Fillmer

  May 14, 2010

  Technology

  Arts, books, business, customer service, leadership, Linchpin, Linchpin: Are You Indispensable?, Psychology, review, Seth Godin, Social Sciences, work

• Damaged or Defective Kindle 2 Screen Failure :: Photos

  Last week I traded in a few pieces of camera equipment for the new Kindle to really see if I could just whip through books at lightning speed and to my surprise, after about 2 days of use, I managed to mess up the screen.  I am in the middle of doing an in depth…

  Scott Fillmer

  March 16, 2009

  Technology

  amazon, Amazon Kindle, books, customer service, damage, ebook, epub, ipad, kindle, reader, review, tablet

• Watch Those Dos and Don'ts or Get Muted on Etsy

  Different companies have different ways to deal with spam, we all know that, but some go to such great lengths that they keep their regular customers or visitors from being able to function properly through their system as it is setup. After getting muted on Etsy for trying to ask a few shop owners a…

  Scott Fillmer

  November 30, 2007

  Technology

  channel, customer service, etsy

• Watch Those Dos and Don’ts or Get Muted on Etsy

  Different companies have different ways to deal with spam, we all know that, but some go to such great lengths that they keep their regular customers or visitors from being able to function properly through their system as it is setup. After getting muted on Etsy for trying to ask a few shop owners a…

  Scott Fillmer

  November 30, 2007

  Technology

  channel, customer service, etsy

• Thanksgiving is a U.S. Holiday, Maybe We Should Think Global

  How far does your Internet connection reach? I am speaking mostly to those of us in the United States, but the question is a valid one for everyone. How far does your blog reach? To the ends of the political borders you live in? To some of us here in the U.S. that might be…

  Scott Fillmer

  November 22, 2007

  Technology

  culture, customer service, global, holiday, international, society, thanksgiving, united states, usa

• Steps to Improve Customer Service by Answering Your Email

  In a previous post, Why Your Business Should Always Answer Email, I went through several reasons why you should answer your email. Now, as a follow up, I am now going to go through some simple steps that will show you how to effectively answered your customer emails, and in the process, improve your customer…

  Scott Fillmer

  November 2, 2007

  Technology

  customer service, ecommerce, email, gmail, list, lists, reasons, top reasons

• Why Your Business Should Always Answer Email

  Are you running a business? Then you should answer your email. Period. There was a recent article post called, Treat Your Blog like a Business, where Ben made some very good points about how you should run your blog. I want take that a little step farther and state the obvious. You should treat your…

  Scott Fillmer

  October 30, 2007

  Technology

  business, communication, customer service, ecommerce, email