Comments on: Damaged or Defective Kindle 2 Screen Failure :: Photos

By: genie

genie — Mon, 04 Feb 2013 11:02:26 +0000

Is anyone having any luck with these defective kindles. There certainly IS a problem no one is willing to talk about at Amazon about these bad screens. My daughter’s AND my grandaughter’s kindle screens both have problems and yes, they are just out of warranty. Are we expected to keep replacing the kindle every year or two. I can’t believe more people aren’t talking about this. Are we just paying and being dismayed, buying another one thinking.. did we just do something that caused a screen problem. Actually, with both kindles, they were not dropped or abused. Help.. someone get the word out.

By: Lindsay Rees

Lindsay Rees — Wed, 09 Jan 2013 14:07:51 +0000

I have had my Kindle for almost 2 years and the screen won’t wake up! I was advised to open the back and press the reset button, which incidently we were unable to find. I am very disappointed. We live in South Africa and because of all the fraud and theft we are obliged to pay courier costs, which makes the Kindle very expensive. I do have the Kindle app on my Ipad, so I have been able to read. However the battery life on the Ipad compared to the Kindle is non existent. I could read my Kindle for at least 10 days before charging. The Ipad has to be charged every 2nd day! I shall have to get another Kindle even if it is just for the battery life!

By: Diane Eversole

Diane Eversole — Mon, 01 Oct 2012 02:39:44 +0000

I BOUGHT MY GRAND DAUGHTER A KINDLE 3G ABOUT 1 1/2 yr. AGO AND THE SCREEN KEPT MESSING WITH LINES OR IT WOULD GO BLACK, AMAZON REPLACED IT PROMPTLY 5. TIMES AND THIS HAS WORKED FOR ABOUT A YR. AND THE WARRENTY IS OUT AND THE SCREEN IS FULL OF LINES AGAIN, WILL CALL TOMORROW, BUT I DON’T EXPECT TO GET A FREE ONE THIS TIME. I BOUGHT HER A 7IN TABLET FOR CHRISTMAS WITH A KINDLE IN IT, SO I HAD TO GIVE IT TO HER EARLY, LOL. SO I AM NOT HAPPY WITH AMAZON, ESP AFER READING ALL THE OTHER PEOPLE THIS HAS HAPPENED TO. I HAVE A APPLE IPAD AND LOVE IT.

By: Robert

Robert — Mon, 17 Sep 2012 00:01:28 +0000

I purchased two Kindles and the screens on both failed. Amazon only offers a 20 percent discount. As evidenced by the comments below and on many other web sites, Kindle has a fundamental defect and Amazon refuses to address the problem. Don’t buy the Kindle.

By: Owen Wells

Owen Wells — Mon, 20 Aug 2012 19:03:36 +0000

My Kindle failed in a similar fashion after 16 months. Amazon offered a new Kindle at a 20% discount and then (to add insult to injury) propose to charge postage (when all purchases from them are sent post free). The idea of a 12 month warranty on an item such as this is nonsense. Under UK law there is the concept of ‘merchantable quality’. An item costing £129 that fails within 16 months is simply not of merchantable quality and should be repaired or replaced free of charge. I intend to attempt to take action against Amazon in the UK Small Claims Court. Replacing an item of less than 12 months age, without question, may rank (as other posters have said) as outstanding customer service. Offering a replacement for a 20% discount plus postage for an item one day older than 12 months ranks as quite appalling customer service. As the. old adage goes ‘caveat emptor’ ‘let the buyer beware

By: The Ghost

The Ghost — Sun, 15 Jul 2012 13:26:42 +0000

I’ve now had two Kindles with this same issue. Amazon replaced my first one that did this, but the second time I was out of warranty and I’ll have to buy my replacement. When I mentioned that this seemed to be a defect, the customer care rep I spoke with said, “It’s like buying a Mitsubishi, knowing they have transmission problems.” I told her if I’d bought two Mistubishis and both had had transmission problems, I would be buying a Honda next. (Switching to the iPad sounds pretty good right now.)

She also told me that the issue is in transporting the device– that the screen can’t handle the pressure of being in a bag with anything that could cause pressure, even (perhaps especially) if it has a case. That explains your bookbag problem. She told me I should only carry a Kindle in my hand. Seriously.

Anyway, thanks for your post. I’m currently waging a war against Amazon for the Kindle product, if anyone wants to join me! @amyvdixon

By: A Milestone in Blogging with My 1000th Blog Post :: Poll « ScottFillmer.com

A Milestone in Blogging with My 1000th Blog Post :: Poll « ScottFillmer.com — Wed, 28 Mar 2012 13:31:29 +0000

[...] toughest days in Uganda, and the most viewed post ever over the 1,000 posts was (and still is) a review on a damaged kindle screenI wrote years ago. The most commented and heated conversations on this blog came from, what I [...]

By: Sherry

Sherry — Fri, 02 Mar 2012 00:15:56 +0000

I bought two kindles for Christmas for my 15 and 10 year girls. They love to read and I bought them both hard cases for the kindles. They have replaces multiple times. The reps at Amazon have been great until the original kindle was a year old. Then the warranty was out and they told me I would have to purchase a new one for the girls. The kindles were never dropped, that I know of. They are used daily and in purses and backpacks. But why should I have to buy a kindle, I would think that they should last a year. I am not going to buy a new Kindle, it will be a Nook.

By: Nancy

Nancy — Tue, 15 Nov 2011 02:34:30 +0000

I got my first Kindle as a gift last April. Within 2 months the screen was scrambled. Amazon customer service was great and I received a new Kindle. Here it is Oct and I was in the middle of a good book when my screen scrambles again. After working with customer service I’m waiting for my 3rd Kindle which is due in a few days. My problem is once the 1 year warranty is up what happens when the screen scrambles? Customer Service probably won’t be as nice and I will probably be responsible for the repair. This seems to be a defect with the Kindle that needs to be corrected.

By: Tonja

Tonja — Mon, 03 Oct 2011 13:37:05 +0000

I am waiting for my second replacement of my kindle 2 – supposed to be here tomorrow. Got my original in march ’11 screen issues should up in august rec’d replacement beginning of September. screen issues showed up on Saturday. While talking to the CSR at Amazon I stated that it seemed to me that there is something wrong with the kindles to have this happen twice, and he told me I would drive myself crazy trying to figure it out and that I would have my new kindle by Tuesday. I’m not sure I even want a kindle anymore if this is going to keep happening what happens when my warranty runs out. But this was a gift and it’s to late for my Mom to get her money back. My mom has had a first generation for years and never had a problem. It’s great the Amazon has such good customer service but it would be even better if I didn’t have to contact them.